Dr Christopher John Hunt is a registered clinical psychologist working at the University of Sydney's Gambling Treatment and Research Clinic. He completed his PhD in social psychology at the University of Sydney in 2012. His PhD research was entitled 'Links Between Masculinity Threats and Increased Gender Conformity: An Investigation of New Empirical Directions, Process and Individual Differences' and focused on the maintenance of gender role norms. He previously completed a Bachelor of Science (Advanced) (Honours) from the University of Sydney and a Master of Psychology (Clinical) from the University of New South Wales. Dr Hunt also completed a research fellowship at the University of Trieste (Italy) in 2014, and spent some time visiting the University of Padua (Italy) in 2012.

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Dr Hunt first began work at the University's Gambling Treatment and Research Clinic in early 2007 and has gained wide recognition for his work with problem gamblers. He has been asked to testify before both federal and state parliamentary committees on gambling, has been extensively quoted on gambling in local, national and international media, and has written several pieces on gambling for lay audiences. He is also responsible for providing clinical supervision to intern psychologists who are working at the clinic, and organises training seminars for other mental health practitioners working in the field of problem gambling.

Abstract

Purpose

This study investigates how employees perceive responsible gambling (RG) programs, which are part of a corporate social responsibility (CSR) framework for minimizing negative impacts associated with problematic gambling. Casino employees have different levels of interaction with gamblers, which could affect employees' opinions about RG.

Sydney Uni Gambling Treatment Clinics

Design/methodology/approach

Sydney University Gambling Treatment Clinic

Surveys at two time periods – baseline (N = 2,192) and one-year follow-up (N = 852) to a new RG program – asked employees at MGM Resorts International (MGM) about their (1) perceptions of program effectiveness, (2) gambling behaviors and beliefs and (3) perceived level of employer support. Two one-way MANCOVAs, with years employed in the gambling industry as the covariate, extended results from a prior study. An additional two-way MANCOVA examined contact-level and year-over-year differences.

Findings

Employees who have high contact with gamblers, such as those in security or casino dealer positions, viewed RG programs as less effective than employees who have low contact with gamblers, such as those in culinary or corporate positions.

Practical implications

Employees are vital to harm reduction CSR strategies and MGM should work toward a program with varied RG training content and delivery, depending on the likelihood of employee interaction with active gamblers.

Originality/value

RG programs are key CSR initiatives for hospitality organizations with gambling licenses. Employees play an interactive role in delivering these programs, so their perceptions and understanding help assess program value. This is the first study to examine employee perceptions of a newly-implemented RG program with baseline and follow-up data.

Keywords

Citation

Abarbanel, B., Kraus, S., Huang, Q.(., Gray, H., Louderback, E., LaPlante, D. and Bernhard, B. (2020), 'Association between employee department and responsible gambling program perceptions: extension and follow-up study', Journal of Hospitality and Tourism Insights, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JHTI-07-2020-0116

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Publisher

Sydney Uni Gambling Treatment Clinical

:

Emerald Publishing Limited

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